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California lawmakers act after Taylor Swift ticket fiasco. Ticketmaster tries to shake it off.

Claire Fenn grew up listening to Taylor Swift’s music, so when the artist announced her latest tour, she jumped at the chance to buy tickets.

Like many heartbroken Swift fans, though, Fenn didn’t score tickets. After being placed on the waitlist for Ticketmaster’s presale in November, the 21-year-old embarked on what feels like an “impossible” feat of finding concert tickets she can afford.